Shipping Policy
Orvica Botanics ("we", "us" or "our") is the operator of orvicabotanics.com (the "Website"). By placing an order on our Website, you agree to the terms below. These terms set out the shipping arrangements that apply between you and us.
Where We Ship
We currently ship to addresses within Australia. We are unable to deliver to international addresses at this time.
Shipping Costs
- Standard Shipping: Free on all orders within Australia.
The final shipping options and costs for your address are always shown at checkout before you pay.
Delivery Times
- Order cut-off time: Orders placed before 2:00 PM (AEST) on a business day are processed the same day. Orders placed after this time, or on weekends and public holidays, are processed the next business day.
- Handling time: 1 to 3 business days.
- Transit time: Standard Shipping 3 to 5 business days.
- Total estimated delivery time: Standard Shipping 4 to 8 business days.
Delivery times are estimates provided by our carriers and may be longer in regional or remote areas, or during peak periods.
Pre-Sale Orders
Our Limited First Edition of the 24K Golden Glow Elixir is offered on a Pre-Sale basis. Pre-Sale orders are reserved in the order they are received and are dispatched once the First Edition is ready to ship. We will confirm your dispatch date by email. Handling and transit times above apply from the date your Pre-Sale order is dispatched.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow 24 to 48 hours for tracking information to update.
Change of Delivery Address
If you need to change your delivery address, please contact us as soon as possible. We can update the address only before your order has been dispatched.
Incorrect Address
Please make sure your delivery details are correct at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery, and additional shipping costs may apply.
Items Out of Stock
If an item in your order becomes unavailable, we will contact you and offer the choice to wait for the item to become available or to receive a full refund for that item.
Delivery Time Exceeded
If your order has not arrived within the estimated delivery time, please contact us so we can investigate with our carrier.
Parcels Damaged or Lost in Transit
If your parcel arrives damaged, please take photos of the outer packaging and the product and contact us within 7 days of delivery. If your parcel appears lost in transit, please contact us and we will lodge an investigation with the carrier. Once the carrier confirms the parcel is damaged or lost, we will send a replacement or issue a full refund.
Cancellations
You may cancel your order at any time before it has been dispatched by contacting us, and you will receive a full refund. Once an order has been dispatched, our Return and Refund Policy applies.
Customer Support
Orvica Botanics
Email: support@orvicabotanics.com.au
Based in: Victoria 3029, Melbourne, Australia
ABN: 46 909 628 784
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST), excluding public holidays
Last updated: 9 October 2026