Return and Refund Policy

At Orvica Botanics, we want you to love your purchase. Because our products are skincare items that are applied directly to the skin, we have a hygiene-based returns policy that is designed to keep every customer safe. This policy does not limit your rights under the Australian Consumer Law.

Change of Mind Returns

  • You may return an item for change of mind within 14 days of receiving it.
  • The item must be unopened, unused, in its original sealed packaging and in the same condition you received it.
  • For hygiene reasons, opened or used skincare products cannot be returned for change of mind.
  • Proof of purchase (your order number) is required.
  • The customer is responsible for return shipping costs on change of mind returns. Original shipping charges are not refundable.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty or is not the item you ordered, please email us within 7 days of delivery with your order number and clear photos of the item and packaging. Once we review your claim, we will offer a replacement or a full refund, and we will cover any return shipping costs.

How to Start a Return

  1. Email us at support@orvicabotanics.com with your order number and the reason for your return.
  2. We will review your request and reply with return instructions and the return address.
  3. Pack the item securely in its original packaging.
  4. Send the item using a trackable shipping service and keep your tracking number.
  5. Once we receive the item, we will inspect it.
  6. If approved, we will process your refund to your original payment method.

Items sent back without first requesting a return will not be accepted.

Refunds

We will notify you by email once your return has been received and inspected, and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the refund to your account.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item following the steps above and place a new order.

Non-Returnable Items

  • Opened or used skincare products
  • Complimentary gifts, including the 10ml Travel Elixir
  • Gift cards

Order Cancellation

You can cancel your order for a full refund at any time before it has been dispatched. This includes Pre-Sale orders.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again, then contact your card provider, as it can take some time before a refund is officially posted. If you have done this and still have not received your refund, please contact us.

Customer Support

Orvica Botanics
Email: support@orvicabotanics.com
Based in: Victoria 3029, Melbourne, Australia
ABN: 46 909 628 784
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST), excluding public holidays

Last updated: 9 October 2026