Payment Policy

Welcome to Orvica Botanics. This Payment Policy explains how payments are handled when you shop on orvicabotanics.com.

Accepted Payment Methods

We accept the payment methods shown at checkout, which may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. Apple Pay and Google Pay are available only on supported devices and browsers.

Payment in Full

Full payment is required at the time you place your order, including Pre-Sale orders.

Currency and Taxes

All prices are listed in Australian Dollars (AUD) and include GST where applicable. If you pay with a card issued outside Australia, your card provider may charge currency conversion or international transaction fees.

Payment Security

All transactions are processed through secure, encrypted payment gateways provided by certified third-party payment processors. We do not store your full card details on our servers.

Billing Information

Please make sure your billing details are accurate and match the details held by your card provider. We reserve the right to decline or cancel any order where we suspect fraudulent activity, and we may contact you to verify your details.

Order Confirmation

After your payment is successful, you will receive an order confirmation email. If you do not receive it within a few minutes, please check your spam or junk folder before contacting us.

Failed Transactions

If your payment is declined, your order will not be placed and you will not be charged. If funds have left your account but you did not receive an order confirmation, please contact us and we will look into it.

Refunds

Approved refunds are returned to your original payment method in line with our Return and Refund Policy.

Customer Support

Orvica Botanics
Email: support@orvicabotanics.com.au
Based in: Victoria 3029, Melbourne, Australia
ABN: 46 909 628 784
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST), excluding public holidays

Last updated: 9 October 2026