FAQ
Orders and Payments
How do I place an order?
Choose your product, select the quantity, click Order Now and follow the steps at checkout. You will receive an order confirmation email once your payment is successful.
What is the Pre-Sale?
Our Limited First Edition of the 24K Golden Glow Elixir is available on Pre-Sale. Only 100 bottles are available. Your bottle is reserved when you order, and we will confirm your dispatch date by email.
What do Founder's Edition customers receive?
Each of our first 100 customers receives a complimentary 10ml Travel Elixir (worth $35) with their 24K Golden Glow Elixir.
What payment methods do you accept?
We accept the payment methods shown at checkout, which may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
What currency are your prices in?
All prices are in Australian Dollars (AUD) and include GST where applicable.
Can I cancel my order?
Yes. You can cancel your order for a full refund at any time before it is dispatched, including Pre-Sale orders. Just email us with your order number.
Can I change my delivery address?
Yes, as long as your order has not been dispatched. Please contact us as soon as possible.
Shipping and Delivery
Where do you deliver?
We currently deliver anywhere within Australia.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does delivery take?
Delivery usually takes 4 to 8 business days in total, after your order is dispatched. Regional and remote areas may take longer.
How do I track my order?
Once your order is dispatched, we will email you a tracking number. Please allow 24 to 48 hours for tracking to update.
What if my parcel shows as delivered but I cannot find it?
Please check with neighbours and around your property, then contact us within 48 hours so we can investigate with the carrier.
Products
What is in the 24K Golden Glow Elixir?
Simmondsia Chinensis (Jojoba) Seed Oil, Sea Buckthorn Fruit Oil, Bakuchiol, Tocopherol (Natural Vitamin E) and Gold (24 Karat).
What does anhydrous mean?
It means the formula contains no water. Every drop is concentrated botanical oil, so a little goes a long way.
How do I use it?
Warm two to three drops between clean palms, then press gently onto your face and neck. Use morning or night as the final step of your routine.
Is it suitable for sensitive skin?
Our formula is designed to be gentle. If you have sensitive skin, we recommend a patch test before first use. Discontinue use if irritation occurs.
Is it vegan and cruelty-free?
Yes. Our formula is 100% vegan and botanical, and we never test on animals.
Returns and Refunds
Can I return a product?
Unopened, unused items in their original sealed packaging can be returned for change of mind within 14 days of delivery. For hygiene reasons, opened skincare cannot be returned for change of mind.
Who pays for return shipping?
The customer pays return shipping for change of mind returns. If your item is damaged, faulty or incorrect, we cover the return shipping.
How long does a refund take?
Approved refunds are issued to your original payment method within 5 to 10 business days.
What if my item arrives damaged, faulty or incorrect?
Email us within 7 days of delivery with your order number and photos, and we will arrange a replacement or a full refund.
Support
How do I contact customer support?
Email us at support@orvicabotanics.com. We reply within 1 to 2 business days, Monday to Friday.
Customer Support
Orvica Botanics
Email: support@orvicabotanics.com
Based in: Victoria 3029, Melbourne, Australia
ABN: 46 909 628 784
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST), excluding public holidays
Last updated: 9 October 2026