Privacy Policy

Orvica Botanics ("we", "us", "our") operates orvicabotanics.com (the "Site"). This Privacy Policy explains how we collect, use and disclose your personal information when you visit the Site or make a purchase. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

ABN: 46 909 628 784

1. Information We Collect

  • Device Information: Browser, IP address, time zone, cookie data, pages viewed and interactions. Collected automatically via cookies and similar technologies.
  • Order Information: Name, billing address, shipping address, email address and phone number. Payment is processed securely by Shopify Payments / PayPal. We do not store your full credit card details.
  • Founder's List & Newsletter: Name, email, phone and suburb when you join our Founder's List.
  • Customer Support: Information you provide when you contact us.

2. How We Use Your Information

To fulfil and deliver orders, communicate about your order, provide customer support, send marketing emails where you have consented, improve our Site, and prevent fraud.

3. Sharing Your Information

We share information only with service providers who help us run our business: Shopify (our store platform), payment processors, shipping carriers, and analytics providers such as Google Analytics. We may also disclose where required by law. We do not sell your personal information.

4. International Disclosure

Your information may be stored and processed outside Australia by our service providers, including Shopify (USA, Canada), Google (USA), and Meta (USA).

5. Advertising & Cookies

We may use your information to show relevant ads on Google, Meta (Facebook/Instagram) and TikTok. You can opt out via Google Ad Settings, Meta Ad Preferences and TikTok settings. We use essential cookies (e.g. cart) and analytics/advertising cookies. You can manage cookies in your browser.

6. Email Marketing

You can unsubscribe at any time via the unsubscribe link in any email or by contacting us.

7. Data Retention & Security

We retain order records for 7 years as required by Australian taxation law. We take reasonable steps to protect your data. If an eligible data breach occurs, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

8. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time.

9. Minors

The Site is not intended for individuals under 16 years of age.

10. Changes

We may update this Policy from time to time. The updated version will be posted on this page.

11. Complaints

If you have a concern, please contact us first. If you are not satisfied, you can contact the OAIC at oaic.gov.au.

12. Contact Us

Orvica Botanics
Email: support@orvicabotanics.com.au
Based in: Victoria 3029, Melbourne, Australia
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST

Last updated: 9 October 2026